Overview

The Learning Partner Associate level, or simply Associate, is the entry-level Learning Partner and also the category for companies that focus on Cisco career certifications and volume training. An Associate will partner with a Cisco Learning Distributor (CLD). Additionally, the Associate is contractually obligated through a formal agreement with Cisco to adhere to all of the legal aspects of Cisco's Learning Partner Program.

The following topics are treated below:

  • General Requirements
  • Personnel
  • Learning Services
  • Location & Delivery
 

General Requirements

Learning Partners must:

  • Meet to all program requirements, including staff, metrics and Certified Cisco Systems Instructors (CCSI)
  • Cease all unauthorized Cisco training
  • Follow Cisco's branding guideline in their web sites and marketing assets
  • Maintain the Partner Self Service (PSS) / Learning Partner Management System (LPMS)* with up-to-date company profile, required staff, and CCSI information.
 

Personnel

All required personnel must be full-time staff or individuals contracted exclusively to act as contractors on behalf of the partner. All required personnel must reside in the Authorized Delivery Area where the partner's executed agreement is valid. Authorized Delivery Area means the geographic area(s) a Learning Partner is authorized by Cisco to offer and deliver Authorized Training Courses (i.e. Cisco Standard Courses or Cisco Derived Courses*). Cisco requires proof of contract for the program year for all full-time contractors.


All personnel required to meet program requirements listed in the table below must be entered in Partner Self Service (PSS) under the Learning Partner and entered in the Learning Partner Management System (LPMS). This includes all certified staff and CCSIs. Learning Partners must properly maintain all personnel information, including required certified staff and CCSI, up to date in the Learning Partner Management System (LPMS).


Certified Cisco Systems Instructors (CCSI)

Learning Partners must deliver all Authorized Training Courses using a CCSI qualified to teach the specific course. A CCSI (Certified Cisco Systems Instructor) is an individual who has been certified by Cisco as an instructor, remains in good standing and is currently sponsored by a Cisco Learning Partner in good standing. The number of CCSIs and the certifications they will need to hold are detailed below. The Learning Program Website also maintains current CCSI program details.


The personnel requirements for Associate level depend upon the courses to be offered. Personnel in different job roles are required and details on the roles are available in the Job Roles Overview section below.

 

Personnel - Learning Partner Associate Limited to Associate Level Courses

The table below lists staff required for the Associate level. Associate level courses are those that prepare the students for CCNA, CCNA concentrations or CCDA certifications.

Job Roles

Minimum Certifications

Minimum Quantity

Account Manager

CSE

1

Cisco Engagement Manager*

-

1

Lab Manager **

CCNA

1

Instructor

CCNA, CCSI

1

Minimum Staffing Required

 

4(2)

 

* Role sharing allowed with Account Manager
** Role sharing allowed with Instructor

 

Personnel - Learning Partner Associate Offering All Courses

If Learning Partner would like to deliver higher-level courses, they need to have at least one additional CCSI who is also certified as a CCNP and approved to teach each the corresponding courses that make the CCNP certification.


The table below lists the staff requirements for Associates that wish to offer all Cisco Authorized Training courses (i.e. Cisco Standard Courses or Cisco Derived Courses**).

Job Roles

Minimum Certifications

Minimum Quantity

Account Manager

CSE

1

Cisco Engagement Manager*

-

1

Lab Manager **

CCNA

1

Instructor - Associate

CCNA, CCSI

1

Instructor - Professional

CCNP, CCSI

1

Minimum Staffing Required

 

5(3)

* Role sharing allowed with Account Manager
** Role sharing allowed with Instructor


Job Roles Overview

Account Manager

The individual responsible for the day-to-day support of a particular customer's account with a business, and who serves as the primary point of contact between the customer and the Learning Partner for all Cisco Training needs.


Cisco Engagement Manager

Learning Partner must have at least one individual assigned as the point-of-contact for Learning Partner Program related management.


Lab Manager

The individual responsible for all labs (onsite and remote) used for Cisco courses.


Instructor

Means an individual who has been certified as a CCSI, remains in good standing, and is currently sponsored by a Learning Partner in good standing.


As a reminder, while the Learning Partner is approved for all courses, they are limited to the course offerings*** that can be delivered through a CCSI who is certified to teach the specific course. A Learning Partner may use its own CCSIs or contract CCSIs from other Learning Partners.


Certification Hierarchy

Some career certifications override others so that individuals can meet the job category requirement. Please review the hierarchy details which designations may replace others in the table below.

This Certification
Qualification...

...can be superseded by:

CCDA

CCIE, CCDP

CCDP

CCDE

CCIE

Any CCIE (unless a specific CCIE is required)

CCIP

CCIE

CCNA

CCIE, CCIP, CCDP, CCNP, CCSP

CCNP

CCIE

CCSP

CCIE

 

* A Cisco Standard Course means any course pertaining to Cisco Products taught in a format and using the materials specified by Cisco. Cisco Derived Course means any work or course created by Learning Partner (including without limitation any collective works, compilations, condensations, editorial revisions, annotations, elaborations, translations, derivative works or modifications of the Cisco Content or Cisco Products) which includes any material created by or supplied by Learning Partner or a third party and which incorporates, modifies or includes any portion of the Cisco Content or the Cisco Products.


** A Cisco Standard Course means any course pertaining to Cisco Products taught in a format and using the materials specified by Cisco. A Cisco Derived Course means any work or course created by Learning Partner (including without limitation any collective works, compilations, condensations, editorial revisions, annotations, elaborations, translations, derivative works or modifications of the Cisco Content or Cisco Products) which includes any material created by or supplied by Learning Partner or a third party and which incorporates, modifies or includes any portion of the Cisco Content or the Cisco Products.


*** Offerings are the collective Authorized Training Courses made available for sale by a Learning Partner under the Learning Partner Program.

 

Learning Services

Learning Partner must provide certain Learning Services as, for example, evaluations, active website, and online registration. Depending on the Learning Partner level (Associate or Specialized), some Learning Services will be mandatory and others will be elective. Learning Partners may create any service under the terms of the agreement or as a result of a cooperative agreement with another partner or a third party. Any other partner or third party must meet the requirements that Cisco specifies, in its sole discretion, for delivering learning services.


The Learning Partner Associate must offer a minimum of 5 Learning Services. The table below lists the mandatory services.

Requirements

Learning Partner Associate Qualifications

Mandatory Services

3

Post Class Evaluation

Online Registration

Active Website

Elective Services (10 to choose from)

Minimum 2

Total Services

5

 

 

The Learning Partner Associate must offer a minimum of 2 elective Learning Services. Description of each elective follows below.

Elective Services

E-Commerce Capability

Online Mentoring

Training Need Analysis

Virtual Classrooms

VUE testing

Personal Curriculum Tracking

Pre- and Post-Class Assessment

E-learning Consulting

Lab: Remote, On-site, Virtual or Simulated

Curriculum Development

 


Standard Learning Services Overview

Post Course Evaluations

Learning Partners must:

  • Submit student evaluations of all training courses using the Metrics that Matter (MTM) evaluation system within 10 working days after the course completion.
  • Have a quarterly participation response rate for student evaluations in MTM of fifty-percent (50%) or better.


Online Registration

Customers must be able to register for a training offering via the partner's website using Web-based forms or e-mail. Ideally, a learning management system will handle this registration.


Active Website

Customers must be able to view the full range of services that the Learning Partner offers through its website. This site should:

  • Include up-to-date scheduling, information about how to achieve Cisco Career Certifications, and descriptions of all the training courses that the Learning Partner offers
  • Be well designed and interactive


VUE Testing

Learning Partners must obtain authorization from at least one of Cisco's approved testing vendors (currently Pearson VUE, and possibly other vendors in the future).


E-commerce Capability

Learning Partner must provide customers the ability to pay for training online, using any of the payment methods that the partner accepts. This system should have online transaction confirmation capability.


Training Needs Analysis

Learning Partners must demonstrate a proven, repeatable, documented process for analyzing customer training needs and have evidence of its use available to Cisco upon request.


Pre- and Post-Class Assessments

Learning Partners must present a series of assessment questions to customers either before the class to determine the exact learning requirements or after the class to determine customer knowledge gained from the training.


Remote Physical labs/ On-Site labs/ Virtual or Simulated Labs

Based on the need to assign lab exercises to students, Learning Partners may choose to provide either onsite physical lab equipment, remote lab equipment, or virtual /simulated tools. Remote labs must be at least equal to the functionality of onsite physical labs. Virtual or simulated tools must mirror the capabilities of physical lab equipment without actually accessing the real hardware or software.


Online Mentoring

Learning Partners must provide customers access to either of the following:

  • Subject matter experts on the technical content of the course
  • Instructors for educational support before, during, or after the training course
  • This access should occur via the Internet, using a recognized instant messaging, e-mail, or learning management system support tool. Access should also include a response time of 24 hours or less, and/or, ideally, a live chat feature.


Virtual or Simulated Classrooms

Learning Partners delivering instructor-led offerings* online use a simulated or virtual classroom environment for students to attend the sessions. CCSIs deliver the content and a team of subject matter experts coach or support students during the delivery. With this method, the class size can exceed that of a typical physical classroom.


Personal Curriculum Tracking

Learning Partners provide personalized curriculum maps to students. On the Learning Partner's website, students can:

  • View their own personal training history
  • Track training completed, in progress, or planned


E-learning Consulting Services

In addition to offering a range of courses and delivery modalities, Learning Partners should provide consultancy services such as:

  • E-learning infrastructure hardware and software
  • Learning management systems
  • Customized content
  • Learning maps
  • Collaborative tools
  • Design
  • Implementation


Curriculum Development and Enhancement

Learning Partners must:

  • Maintain a formal documented course development process based on instructional systems development models
  • Provide three examples of finished works completed in the last 12 months using this development process
  • Maintain records for the quality assurance process, including:
    o Alpha and beta design and technical reviews
    o Editing
    o Proofreading
    o Integration
    o Employ development staff with formal instructional design training and experience
    o Have at least one subject matter expert dedicated to writing and review for each course development project who has a relevant Cisco Career Certification, Cisco Qualified Specialist, or CCSI designation

* Offerings are the collective Authorized Training Courses made available for sale by a Learning Partner under the Learning Partner Program.

 

Location & Delivery

Business Location

Learning Partners must maintain a physical, non-residential office where customer-facing meetings will be conducted, and where day-to-day business operations occur. This physical, non-residential location must be recorded in Partner Self Service (PSS). This will be referred as the Learning Partner's primary place of business.


Authorized Training Course Delivery

The following validates a Learning Partner's ability to deliver the required courses:

  • Dedicated certified instructor for a specified course for the program year: Learning Partners must have a dedicated contract covering the program year with any instructors who are contractors.
  • Proven access to company-owned lab equipment or documented access to Cisco or remote lab learning partner equipment: Partners must establish and maintain ownership or access for the program year.

* Country Grouping means a set of one or more countries. Aligned country grouping is aligned with Cisco's sales country groupings except where, [as in the case of the European Economic Area (EEA)], there is an obligation by law to allow trade beyond the countries defined by Cisco's sales management as a sales country grouping. To learn which countries are aligned to each Zone and Country Grouping, please refer to the Country Mapping PDF.